Eugene, Oregon

Starchild Creative Services

Planet Earth

Tech Support

Introduction

Photo of Sean

Over the years I've had the priviledge of assisting people working from a wide range of tech skill levels. I've helped those just starting out with computers as well as tech savvy users who hit a roadblock and needed another perspective. It's deeply satisfying for me to help you get past barriers so you become more empowered in your relationship with technology. I can help accelerate things for you while dissolving frustration.

Tech Support & Training Rates: $1/minute

Free 20 minute sessions

One per person, existing clients included

I am offering free sessions (one per person) as a way to support you during these wild times. We can focus on any thing you'd like to work on, whether it's tech support related or you need to discuss next steps for a creative project. I look forward to helping you!

If you have been significantly impacted by the COVID-19 restrictions and cannot afford my services, you can also request a free follow-up session of 30 minutes.

Computer Co-pilot

Screen share support for any kind of challenge

This is my general purpose "let's get it done together" service, where I can remotely assist you in learning how to use new software, websites, and with just about anything you want to do on a computer, phone or tablet. I can act as an accelerator for your project by helping you bypass tech hurdles one at a time. Mac, Windows, Linux, Android & iOS supported

How it works:

  • Keep a list of questions & things you want to cover in the session. This could be anything from simple questions to actual projects you'd like to work on with my assistance.
  • Let me know if there are any specific applications, websites or equipment you'd like me to research in advance. If you need help deciding what equipment to buy, I can help guide you in the research process.
  • Schedule a session by booking through my calendar. If you have questions prior to booking, feel free to contact me first.

Website Support

Get expert help with your website

There's a lot to navigate in the world of websites! So many platforms and choices to make. I can help steer you in the right direction so you feel empowered to make changes, upgrades and other improvements to your existing website. I can also help you through the process of getting a new website (or deciding whether you even need a new website).

If you're stuck in a challenging situation with a third party and you need an advocate, I can step in and communicate directly with your developer, designer or web host. I have been speaking the language of websites and the internet since 1996. This makes me able to translate what's happening in a given situation so you can understand it with the confidence to move forward.

Email, Domain & DNS Troubleshooting

Something stuck? Need expert troubleshooting?

If you're looking to move web hosting or email providers, or you're experiencing downtime, I can help! There's nothing more frustrating than having your email broken, or your website out of commission.

Often the problem is happening at the domain level. Sometimes there is confusion about where your domain is registered or what the "DNS settings" are. I can help you navigate and troubleshoot so we can get you back online with grace and ease (My highest volume of calls is during Mercury Retrograde, of course).

Photoshop Lessons

If you can imagine it, you can make it

The first time I used Photoshop, I fell in love and never looked back. It is an amazing piece of software that's now over 30 years old! I began working with Photoshop 3.0 in 1995 and gradually taught myself over the years, learning how to work with layers, masking, selections and effects.

The depth of Photoshop can be intimidating at first, but I can help you focus on just the parts that apply to you and your goals. Knowing how to work with Photoshop will take your DIY design skills to a new level, and it's a lot of fun!

Did you know you can use Photoshop to...

  • Create graphics that help you customize your website & social media pages, YouTube channel, etc.
  • Make designs for T-shirts, stickers and product packaging
  • Combine images for beautiful photo montages
  • Make animations and video clips

Video Editing Lessons

Learn the tech, develop the art

I've been in love with video production since I was a kid, and it's a joy for me to teach others how to edit video.

When you work with me, you'll learn how to work with the editing software you decide on. If you're not sure what to use, I can help you select it. Once you start to learn the technical details, you'll also begin to learn the art of editing and how to develop an eye for transitions, timing and holding your viewer's attention.

Some video editing software to consider:

  • iMovie (free, Mac only)
  • OpenShot (free, Mac/Windows/Linux)
  • Screenflow (paid, Mac only)
  • Camtasia (paid, Mac/Windows)
  • Adobe Premiere Pro (paid, Mac/Windows)

If you'd like to work with software that's not on this list, just let me know the name and I can look it up!

Highest Priority Support

For emergencies or highly time sensitive situations

I'll basically drop everything to help you if you're in a pinch and can't wait! $120/hr Emergency Rate

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Starchild Creative Services of Eugene, Oregon ~ In service to your vision

Contact Sean